Hi55's Terms and Conditions — Full Bengali Version

Hi55 (referred to as the "Platform" or "we") is an online gaming service operating for users in Bangladesh and other designated regions. By accessing hi55 through its website, mobile app, or any other digital channel and using its services, you agree to abide by these Terms and Conditions.

These Terms and Conditions constitute a legal agreement between hi55 and its members. hi55 reserves the right to amend these terms at any time. Any changes will be published on the website and will take effect upon publication.

• These Terms and Conditions are available in both Bengali and English. In the event of any dispute, the English version shall be the authoritative text.
• Hi55 does not provide services to users in countries where online gaming is prohibited by law.
• Hi55 reserves the right to close any account opened or used from a restricted region.
• Any user who violates local laws while using hi55's services bears full personal responsibility for doing so.

You must be 18 years of age or older to register on hi55. All information provided at registration must be truthful, accurate, and complete. If an account is opened using false information, hi55 reserves the right to close it at any time.

Each individual may register only one account. Opening multiple accounts using the same person, device, IP address, or payment method is strictly prohibited.

• You must provide your correct name, date of birth, mobile number, and email address during registration.
• To update your account details, please contact hi55 customer support.
• If multiple accounts are found, the balances and bonuses across all accounts will be forfeited.
• Keeping your account password secure is entirely the member's responsibility.
• Sharing your hi55 account with anyone else is strictly prohibited.

Identity verification (Know Your Customer, or KYC) is mandatory before making a withdrawal on hi55 or after depositing a certain amount. This is a legal obligation for hi55 under international anti-money laundering regulations.

Hi55 may request the following documents for KYC verification:

• A clear photo of your National ID (NID) or passport
• Proof of current address (bank statement or utility bill)
• Proof of payment method ownership (Mobile Banking/Nagad registration screenshot)
• Selfie photo (where required)

After KYC documents are submitted, hi55 typically completes verification within 24–48 hours. Withdrawals may be on hold until verification is finished.

Hi55 currently accepts a range of popular payment methods for deposits, including Mobile Banking, Nagad, and Rocket. Deposits are generally credited to your account instantly.

• The minimum deposit amount is BDT 300.
• Only use payment accounts registered in your own name for deposits.
• Deposits made using another person's payment account may be reversed.
• Hi55 is not responsible for funds sent to the wrong number or in the wrong amount.
• Funds deposited on hi55 must be used for gaming purposes only.
• No additional charges are applied on deposits.

If a deposit does not appear in your account, please wait up to 30 minutes for an automatic update. If the issue persists, contact hi55 support with a screenshot of the transaction.

Withdrawing your winnings on hi55 is straightforward and secure. However, certain rules must be followed when making a withdrawal. These rules are in place to protect all members.

• The minimum withdrawal amount is BDT 500.
• The payment method used for withdrawals must match the one used for deposits.
• Withdrawals cannot be processed until KYC verification is complete.
• Hi55 typically processes withdrawals within 5 to 15 minutes.
• Complex verifications may take up to 24 hours to complete.
• The maximum daily withdrawal limit is BDT 500,000.

Hi55 offers a variety of bonuses and promotions. Each bonus has its own wagering requirements and validity period. Accepting a bonus constitutes automatic agreement to its associated terms.

General bonus terms and conditions at hi55:

• Bonus funds cannot be withdrawn directly; they become withdrawable only after the required wagering amount has been met.
• For welcome bonuses, the wagering requirement is generally 15–30 times the bonus amount.
• If wagering requirements are not met within the specified period, the bonus will expire and be forfeited.
• Any active bonus in your account must be used or cancelled before a withdrawal can be made.
• If bonus abuse is detected — including arbitrage or multi-account bonus collection — all bonuses and winnings will be forfeited.
• Hi55 reserves the right to modify or cancel any bonus offer at any time.

All games on hi55 are powered by certified Random Number Generator (RNG) technology, which ensures game outcomes are entirely random and unbiased. No one can predetermine the result of any game.

• If a technical error occurs during a game, hi55 reserves the right to void that round.
• Any attempt to manipulate games through software or hardware will result in permanent account closure.
• Using bots or automated software to play games is strictly prohibited.
• Any fraudulent conduct toward other players will result in account closure.
• Disrespectful behavior toward dealers in Live Casino is prohibited.

Hi55 reserves the right to investigate any suspicious gaming activity. Withdrawals on the account in question may be temporarily suspended while the investigation is ongoing.

Hi55 is firmly committed to responsible gaming. Gaming is entertainment — not a solution to life's problems. We want our members to play in a healthy mindset and within their own means.

• Hi55 offers the option to set deposit limits, session limits, and loss limits.
• The Self-Exclusion option can be used to temporarily or permanently restrict yourself from gaming.
• If you notice signs of gaming addiction, contact hi55 support immediately.
• Hi55 may also impose limits on its own initiative if suspicious gaming activity is detected.

Hi55 takes the privacy of your personal data seriously. Information collected during registration and the KYC process is used solely for service delivery and legal compliance.

• Your information will not be sold to third parties for marketing purposes.
• Hi55 uses SSL encryption and secure servers to keep your information protected.
• Hi55 is required to share information in response to lawful requests from law enforcement authorities.
• Contact support to view or update your information.

For more information, visit hi55's Privacy Policy Read.

Hi55 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Opening an account with false or incomplete information
• Operating multiple accounts
• Bonus Abuse or Fraudulent Activity
• Use of Bots or Automated Software
• Suspected money laundering or illegal financial activity
• Threatening or disrespectful behavior toward other members or staff
• Failure to cooperate with KYC verification

If an account is closed and the balance is verified as legitimate, hi55 will endeavor to return those funds. However, in cases of fraud or rule violations, all balances may be forfeited.

Members may close their account at any time by submitting a written request to hi55 support.

Hi55 reserves the right to modify these Terms and Conditions, in part or in full, at any time. Any changes will be published on this page and the "Last Updated" date will be revised accordingly.

• For significant changes, hi55 will notify members by email or SMS.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your member account.

We recommend visiting this page regularly to stay updated on any changes to the terms and conditions.

If you have any questions or feedback regarding these Terms and Conditions, please reach out to the hi55 customer support team. We are always here to help.

• Live Chat: Click the chat icon in the bottom-right corner of the website (available 24/7).
• Email: [email protected] (responses are typically provided within 24 hours).

For any dispute, please first raise a complaint with hi55 customer support. The support team will work to resolve it within 72 hours. If the matter remains unresolved, it will be referred to hi55's regulatory authority.