Hi55's Privacy Policy — Your Data, Our Responsibility

Hi55 (hereinafter referred to as "we", "the platform", or "hi55") is an online gaming platform serving members in Bangladesh and other designated regions. This Privacy Policy applies to the hi55 website, mobile app, and all associated digital channels.

We believe transparency is the foundation of trust. That is why this policy explains in plain language what data hi55 collects, why it is collected, and how it is used. No hidden terms, no complicated language.

Hi55's Privacy Policy has been prepared in accordance with international data protection regulations and local laws. By using our services, you automatically agree to this policy.

Hi55 only collects information that is necessary to provide its services. We do not collect unnecessary or excessive data. See the table below for details:

Hi55 never collects your bank PIN, credit card CVV, or full password. If anyone asks for this information, they are not a hi55 representative.

Hi55 uses collected information solely for its stated purposes. No data is used beyond those purposes. The primary reasons hi55 uses your information are:

• Account Management: For registration, login, and profile updates.
• Payment Processing: For verifying deposits, withdrawals, and transactions.
• Customer Service: For resolving your complaints, questions, and issues.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Service Improvement: For analytics purposes to enhance your gaming experience.
• Legal Obligations: To meet regulatory compliance requirements.
• Responsible Gaming: To identify and prevent signs of excessive gaming.

Hi55 does not sell or lease your personal information to third parties. However, limited data may be shared in the following specific circumstances:

• Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the necessary information to process transactions.
• Technology Partners: Server management and security providers can access data only when operationally necessary.
• Law Enforcement Agencies: hi55 is legally required to provide information in compliance with valid court orders or official government directives.
• Audit & Compliance: Certain information may be shared as part of the licensing verification process with regulatory authorities.

All third-party partners are bound by strict data protection terms in their agreements with hi55. Any information shared may only be used for the specified purpose.

Hi55 uses cookies and similar technologies on its website and app to enhance your browsing experience. Cookies are small text files stored on your device.

Hi55 uses the following types of cookies:

• Essential Cookies: Required for login sessions and security. Without these, the site cannot function properly.
• Performance Cookies: Collects anonymous data to monitor site speed and detect errors.
• Functionality Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: To understand how the site is used, helping hi55 improve its services.

Hi55 employs industry-leading technology to protect your data. Our security framework operates across multiple layers, so if one layer fails, the others continue to keep your information safe.

• TLS/SSL Technology: All data transmissions are secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Data Backup: Your data is backed up across multiple secure servers.
• Staff Training: All hi55 staff are trained in data protection.

In the event of a security breach, hi55 will notify affected members within 72 hours and take immediate action.

Hi55 does not retain data beyond what is necessary. Retention periods vary depending on the type of information:

• While Your Account Is Active: All profile and gaming data is securely stored.
• After Account Closure: Financial transaction records are retained for up to 5 years as required by law.
• KYC Documents: Up to 5 years maximum, in accordance with regulatory requirements.
• Log Data: Up to 1 year maximum for security analysis purposes.
• Communication Records: For improving customer service quality, for up to 2 years.

Once the retention period expires, hi55 securely deletes your data. Digital data is permanently erased and cannot be recovered.

Every hi55 member has certain fundamental rights regarding their own data. We respect these rights and are here to help you exercise them:

Hi55 is strictly not intended for anyone under the age of 18. We never knowingly collect personal information from minors. hi55's Privacy Policy takes a firm stance on this matter.

• Age verification is mandatory at the time of registration.
• Age is verified through government-issued ID as part of the KYC process.
• Any account found to belong to a minor is closed immediately.
• Additional documents may be requested for age verification on suspicious accounts.

If you believe your child has created an account on hi55, please contact hi55 support immediately. We will act promptly.

Hi55 may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date. Members will be notified of significant changes via email or SMS.

• Continued use of hi55 after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.
• We recommend visiting this page regularly to stay informed of any updates.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the hi55 data protection team:

• Live Chat: Available at the bottom-right corner of the website (24/7).
• Email: [email protected] (responses within 24 hours).

We take all privacy-related requests seriously and do our best to resolve them as quickly as possible.